Refund Policy
We are an intermediary between the purchaser and the seller. The window of return shall depend on the product and shall be specified as per the product purchased. There may be certain products which are not eligible for a return. For products which are eligible for a return, the refund policy is as follows:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at enquiries@playsuper.club. Please note that returns will need to be sent to the address advised by the support representative.
In case your location is not supported by a courier company for return pick-up, you can send the item back to us by a courier of your choice and we will reimburse you for courier charges as per the amount confirmed by support representative on email.
You can always contact us for any return question at enquiries@playsuper.club.
- Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can also consider taking the item to authorized service center of the respective brand at your location to get immediate support OR call the brand's support helpline.
- Exceptions / Non-returnable Items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@playsuper.club. In case the item is non-refundable as per seller policy, we will ship you a replacement.
- Cancellation Policy
- In case of cancellation of prepaid orders before shipment, we process the refund within 2–7 business days after receiving the cancellation request.
- Returns and Replacement Policies
- Large Appliances & Smart Phones
- Eligibility: Smartphones, mobile devices and large appliances, including refrigerators, washing machines, etc., are not eligible for return. However, they will be replaced if a valid issue is reported within 3 days of delivery.
- Valid Issues: We accept replacement requests only for products with manufacturing defects or damages that occur during transit, physical damage, or wrong or missing items in the packaging. Please ensure to inspect your device/appliance thoroughly upon delivery.
- Timely Reporting: If you encounter any issues with your items, report them to our customer service within 3 days of receiving the product. Late reporting may not be eligible for replacement.
- Return Procedure: To request a replacement, contact our customer support team via the provided channels, and they will guide you through the process, including necessary documentation and scheduling a replacement.
- Condition for Replacement: To be eligible for replacement, the items must be in their original packaging with all accessories, manuals, and warranty cards intact. Our team will inspect the product during the replacement process.
PlaySuper Software Solutions Private Limited
WeWork, 5th Floor, DLF Two Horizon Centre, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122002
Contact us:
team@playsuper.clubTerms and ConditionsPolicies