Privacy Policy
Welcome to PlaySuper! Your privacy is important to us. This Privacy Policy ("Policy") outlines how we ("PlaySuper", "Company", "Us", "Our") collect, use, store, process, disclose and safeguard your ("User", "Customer", "Buyer") personal information when you visit or use our services on our Platform ("Platform") through any internet connected device, in accordance with the applicable laws. By using PlaySuper, you agree to the collection and use of information as described in this Policy. This Policy should be read in conjunction with our terms available at www.playsuper.club/tnc
- User Consent
- By accessing our Platform, you agree to provide consent to the collection, use, and sharing of your information as outlined in this Policy. You have the option to withdraw your consent by reaching out to us, although doing so might impact your access to our services on our Platform.
- Collection and Use of Personal Information
- Information collected at the time of registration on our Platform
- For registering on our Platform, we collect your mobile number for verifying your identity through a one-time password verification;
- Geographic location;
- IP address;
- Identity of your device; and
- Name and other identifying details, as may be required from time to time.
- Inferred information through usage and log data
- We analyse log data and User behaviour to infer preferences and trends, helping us to personalize your experience on our Platform.
- Information we may receive from third parties
- We may receive information about you from other sources, such as third-party partners, which we combine with the data we collect directly. These third-party data providers may supply us with demographic data, data regarding preferred games and time spent on such preferred games, which we use to better understand and serve our users.
- Information collected at the time of registration on our Platform
- Purpose and Lawfulness of Processing
- We collect and process your information after obtaining your explicit consent for the following purposes:
- To deliver our services, including rewards redemption and customer support;
- To customize your experience based on your preferences and behaviours;
- To enhance our Platform's performance and usability through data analysis; and
- To comply with legal obligations and protect the rights, safety, and property of PlaySuper, our Users, and the public.
- We collect and process your information after obtaining your explicit consent for the following purposes:
- Accessing the Platform through VPN
- Using a Virtual Private Network (VPN) or any other method that hides your location when accessing the Platform might affect your experience and the precision of our services. Even though VPNs offer advantages in privacy and security, they may disrupt the normal operation of location-based functions on our Platform. Certain incentives, advancements, or characteristics might be limited to specific regions and could be inaccessible or malfunction if you use a VPN to access the Platform. In addition, implementing a VPN could impact the presentation of customized content and suggestions that are personalized according to your current location and how you typically use the service. This could also result in inconsistencies in the availability or performance of services, as our systems may have difficulty accurately pinpointing your location and providing the appropriate services.
- Moreover, using a VPN to connect to the Platform could pose security risks by hiding potentially malicious actions, which could hinder our ability to identify and stop fraud or unauthorized entry. Hence, we suggest accessing the PlaySuper Platform without VPNs for the best service quality, security, and adherence to our Terms & Conditions. If you hide your real location while using our Platform and services, we shall not be accountable or liable for any incorrect collection, storage or processing of your personal information.
- Disclosure to Third Parties
- We partner with trusted third-party service providers to help us deliver and enhance our services. These providers may include cloud storage services, customer support platforms, and marketing agencies. We only share the necessary information after your explicit consent with these third-party service providers to enable them to enhance our services. Further, these third-party service providers are contractually obligated to keep your information secure and use it only for the purposes we specify.
- We may have to share your personal information with government entities, law enforcement agencies, or other parties if we believe it is necessary to adhere to a legal requirement, such as a court order, regulatory order, or any other legal procedure. This also applies if we have to safeguard the rights, belongings, or well-being of PlaySuper, our customers, or the general public.
- If PlaySuper goes through a merger, acquisition, reorganization, or sale of assets, your personal information could be moved as part of that process. We will strive to ensure that any new organization receiving your information adheres to privacy practices comparable to those outlined in this Policy. Your explicit consent will be obtained before any such transfer.
- We might provide third-party advertising partners with anonymized or combined data to assist in presenting targeted ads that align better with Users interests. This information does not contain any identifiable personal data and is not capable of identifying you.
- We might disclose some information to third-party analytics providers in order to gain insights on Platform usage and enhance user satisfaction. This information is usually aggregated and anonymized, ensuring that it cannot be traced back to individual users.
- How We Use Your Information
- We use your phone number and other personally identifiable information to:
- send marketing messages with your consent (you can withdraw consent at your volition);
- improve your experience and guarantee the efficient operation of our Platform. Mainly, we utilize your information to offer and uphold our services. This involves responsibilities such as verifying user identity, overseeing accounts, and supporting incentives and offers;
- improve our Platform through reviewing feedback, usage trends, and preferences so we can pinpoint areas for improvement and implement new features that align more closely with your requirements. This continuous process of improvement guarantees that PlaySuper stays current and valuable to our users;
- communicate with you regarding updates, promotions, and customer support; and
- ensure compliance with our Terms and Conditions and applicable laws.
- We use your phone number and other personally identifiable information to:
- Information Sharing
- We do not sell or share your personal information with third parties except as described in this Policy. Any sharing of anonymized, aggregated data or cohort-based data is done in a way that does not identify individual users.
- Data Storage and Retention
- How long we store your information:
- We retain your information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
- Data Erasure:
- You have the right to request the deletion of your personal information. We will honour such requests unless we are legally required to retain the information.
- How long we store your information:
- Your Controls and Choices
- Accessing and rectifying your personal information:
- You can access and update your personal information by contacting us directly.
- Withdrawing consent and restriction of processing:
- You may withdraw your consent to data processing at any time, subject to legal obligations.
- Complaints
- If you believe your privacy rights have been violated, you can file a complaint with our Data Protection Officer or the relevant authorities.
- Accessing and rectifying your personal information:
- Phishing
- PlaySuper will never ask for your One Time Password verification or your personal information via unsolicited communication. Be cautious of phishing attempts and report any suspicious activity immediately.
- Children's Privacy
- PlaySuper is intended for individuals who are 18 years old or older and is not aimed at those under 18 years of age. PlaySuper prohibits individuals under 18 from registering or providing personal information. If PlaySuper discovers that any personal information from individuals under the age of 18 has been gathered on our Platform without confirmed parental consent, PlaySuper will delete the information accordingly. PlaySuper has no intention of seeking or receiving any personal information from children. If a parent or guardian suspects that a minor has shared personal information with PlaySuper without their permission, they should get in touch with Our Data Protection Officer to have the information removed from the platform.
- Security Measures
- We implement security measures to prevent unauthorized access, alteration, or disclosure of data. This involves evaluating Our data collection, storage, processing practices, and security measures internally, including encryption and physical security to prevent unauthorized access to systems storing personal data. All collected data is safely kept in the Company's controlled database. The servers containing the database are kept secure behind a firewall, with restricted access to prevent breaches. If you are aware or have grounds to suspect that your credentials have been lost, stolen, tampered with, or otherwise compromised, or if there is any actual or suspected unauthorized use of your account, please get in touch with us by reaching out to our Data Protection Officer via the email address provided.
- Updates and Changes
- At PlaySuper, we work to constantly improve our Platform, services, and policies to better serve our users and adhere to changing legal regulations. In order to uphold this commitment, we may occasionally revise or adjust this Policy to align with changes in our procedures, technology, or legal responsibilities. These updates are crucial in ensuring transparency, adherence to laws, and offering the most secure and efficient service. Changes will be posted on the platform, and the date of the last revision will be noted. This guarantees that you are completely aware of the updated policies and their potential effects on your utilization of our services. We urge you to carefully read these notifications and regularly check our Policy to stay updated on how we safeguard your personal information.
- If you keep using PlaySuper after any updates to the Policy, it shows that you agree to the new terms. If you disagree with any changes, you may choose to stop using our platform. Nevertheless, we believe that these modifications will improve your experience and provide greater protection for your privacy. If you have any questions or feedback regarding the changes, feel free to reach out to our Data Protection Officer for assistance. By staying informed about these updates, you assist us in upholding a transparent, trust-based relationship, guaranteeing that PlaySuper remains a valuable service for you while also respecting your privacy rights.
- Contact Us
- For any questions or concerns regarding this Policy or your data, please contact our Data Protection Officer at enquiries@playsuper.club or writing to the address provided below:
- Shouradeep Chakraborty
Grievance Redressal Officer
WeWork, 5th Floor, DLF Two Horizon Centre, Harizan Colony, DLF Phase 5, Sector 43
Gurugram, Haryana 122002
Thank you for trusting PlaySuper with your data. Your privacy is our priority.
PlaySuper Software Solutions Private Limited
WeWork, 5th Floor, DLF Two Horizon Centre, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122002
Contact us:
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