Returns & Cancellations Policy
Last Updated : April 24, 2025
PlaySuper enables users to redeem in-game coins for physical products and brand coupons via our integrated reward stores. This Returns & Cancellations Policy applies only to physical goods purchased via our platform.
- Order Cancellations
- Before Shipment
- Users can cancel an order only before it has been shipped.
- To cancel, email us at enquiries@playsuper.club or raise a cancellation request from your order history in the game interface (if supported).
- Upon successful cancellation, redeemed coins will be refunded to the user's in-game wallet within 3-5 business days.
- After Shipment
- Orders cannot be canceled once dispatched.
- You may still be eligible for a return under Section 2.
- Before Shipment
- Returns & Replacements
- Eligibility for Return
- A product is eligible for return or replacement only if:
- It was delivered in a damaged or defective condition.
- It is not the item you ordered.
- It is missing parts or accessories as mentioned in the product description.
- Returns will not be accepted for:
- Products damaged due to misuse or negligence.
- Consumables (e.g., food, beauty, or hygiene products).
- Freebies, giveaways, or products marked "final sale".
- Size or color mismatch where specifications were clearly mentioned.
- A product is eligible for return or replacement only if:
- Return Window
- You must initiate a return request within 48 hours of delivery by writing to enquiries@playsuper.club with order ID, issue details and photos of the product and packaging.
- Return Process
- Once your request is approved, a pickup will be arranged at the original delivery address.
- Product must be returned in its original condition with tags, packaging, and invoice.
- Pickup will be attempted twice. If both attempts fail, the return will be cancelled.
- Replacement or Refund
- If eligible, we will ship a replacement (subject to availability).
- If a replacement isn't available, we will refund the coins used for the order within 5-7 business days of item pickup and verification.
- No cash or UPI refunds will be issued; refunds are processed as in-game coin reversals.
- Eligibility for Return
- Delivery Issues
- Delay in Delivery
- Orders are typically delivered within 7-10 business days. Delays caused by logistics partners or natural events are beyond PlaySuper's control.
- If an order remains undelivered beyond 15 days, users may request a cancellation and coin refund.
- Lost Shipments
- If the courier partner marks the order as "delivered" but you have not received it, report it within 24 hours of the delivery mark.
- We will conduct a verification and update you within 5 working days.
- Delay in Delivery
- Responsibility Matrix
Aspect Responsibility Product quality Vendor/Brand Delivery timelines Courier Partner Coin refund or replacement PlaySuper Return pickup coordination PlaySuper Logistics Partner Policy violations User - Abuse of Policy
- Users found abusing the returns process may have their access to redemptions suspended, and in-game coins may be forfeited.
- Repeat abuse will lead to account bans.
- Grievance Redressal
- For all returns, cancellations, or delivery concerns, write to:
- Grievance Redressal Officer
Shouradeep Chakraborty
WeWork, 5th Floor, DLF Two Horizon Centre, Sector 43
Gurugram - 122002, Haryana, India
enquiries@playsuper.club
- Legal Compliance
- This policy is governed by the Consumer Protection (E-Commerce) Rules, 2020 under Indian Law.
- Disputes shall be subject to jurisdiction of courts in Gurugram, Haryana.
Thank you for choosing PlaySuper. We appreciate your trust in our services.
PlaySuper Software Solutions Private Limited
WeWork, 5th Floor, DLF Two Horizon Centre, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122002
Contact us:
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